Privacy Policy

Personal Data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymized data).

 

We may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, and marital status, and title, date of birth, gender and passport information.

• Contact Data includes billing address, email address and telephone numbers.

• Financial Data includes payment card details.

• Special Categories of Personal Data (or sensitive Personal Data) may include any relevant information about your health, medical conditions and/or disabilities, religious beliefs, dietary or other requirements (if applicable).

• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Websites.

• Profile Data includes purchases made by you, your interests, preferences, and feedback and survey responses.

 

Minors. We do not sell or market products to Minors. Minors are not eligible to register with, use or purchase services via the Website. We do not knowingly collect Personal Data from any Minor, and will not deliberately use such information. Generally, if you are under 18, you may use the Website only with the involvement of a parent or guardian. Our policy regarding minors encompasses compliance with particular laws in the United States. We respect the privacy of minors, and are committed to complying with COPPPA in the US. We do not intentionally collect Personal Data from children under the age of thirteen (13) and you may not register or transact on the Website if you are under 13. If we learn that a child under 13 has provided Personal Data to us without verification of parental consent, we will take commercially reasonable steps to delete that information.

 

Aggregated Data. We do not routinely collect, use and share Aggregated Data such as statistical or demographic data for multiple purpose. Aggregated Data may be derived from your Personal Data but is not considered Personal Data in law as this data does not directly or indirectly reveal an individual's identity or infringe upon their rights.

 

Third party Personal Data. When you book a trip with us, we will need to ask for Personal Data (including Identity Data, Contact Data and Special Categories of Personal Data) of the people you are travelling with and also Personal Data (including Identity Data and Contact Data) for your emergency / next of kin contacts for while you are your trip. We need this information to comply with our obligations in providing the trip you’ve booked. It is your obligation to ensure that you make such third parties aware of this Privacy Policy. If you fail to provide Personal Data where we need to collect Personal Data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a trip and related services). In this case, we may have to cancel the services you have booked with us (and our standard cancellation terms will apply) but we will notify you if this is the case at the time.

 

How we use your Personal Data. We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances: Where we need to perform the contract we are about to enter into or have entered into with you; Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; Where we need to comply with a legal or regulatory obligation; In the case of Special Categories of Personal Data, where you have provided your explicit consent to such processing of that data.

 

You have the right to withdraw your consent to such processing at any time, but please be aware that this may mean that we are unable to provide some or all of the services that you have booked with us (and our standard cancellation terms will apply); or Where we wish to send direct marketing communications to you via email, text message, telephone or mail/post where you have provided your explicit consent to such processing of your data. You have the right to withdraw consent to such marketing at any time by contacting us.

 

Purposes for which we will use your Personal Data. Information about our guests is an important part of our business, and we are not in the business of selling it to others. We will only share your Personal Data with our authorized service providers that perform services or functions on our behalf.

 

We do not sell or market products to Minors. Minors are not eligible to register with, use or purchase services via the Website. We do not knowingly collect Personal Data from any Minor, and will not deliberately use such information. If you are under 18, you may use the Website only with the involvement of a parent or guardian.

 

Keeping your data safe. We promise we’ll do all we can to keep your data safe. We will store your data securely, encrypt it when we share it, and only hold it for as long as we need to. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.

 

We will not or collect your complete payment card or banking details.