Terms & Conditions

CONTRACTUAL AGREEMENT

Reserving or participating in any travel services offered by Osiris Dream Vacations acting as tour operators or intermediary in the distribution of products packaged by other tour operators (hereinafter “The Company”, “we”, “us”), constitutes a contractual agreement between the participant (“you”) and The Company and/or the tour operator and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions (“Terms”), and any other applicable waivers (see “Waivers” section) for your trip. You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms.

 

Any payment made to The Company shall be deemed to constitute full acceptance of these Terms.

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Price and Payment

• Prices shown are per person, based on two people sharing a room. Prices do not include airfares, except where noted on specific itineraries, and are subject to change without notice.

• Pricing for trips and services are set by the tour operator and are subject to change at any time prior to receipt of full deposit. Your Price is locked in and guaranteed for the items on your reservation at the time of deposit receipt, unless you amend your reservation and subject to the Errors and Omissions section below. 

 

Deposit to Hold Space

• When making a reservation, a non-refundable $500 deposit is required for each person and each trip. 

• Deposits can be transferred to an alternate person up to 60 days before the departure date of the trip. 

• Transferred reservations are subject to new prices, promotions, and cancellation fee schedules.  

 

Payments

• Payment scheduled will be communicated in writing at confirmation of reservation. 

• Please communicate with us immediately about payment questions and concerns.

• Reservations made after the final payment date require full payment at the time of reservation.

 

Accuracy of Information

• You are responsible for providing and verifying, complete and accurate information for yourself and services.

• Make sure the name on your reservation matches your name on your United States passport.

 

Cancellation Fee Schedule

• Osiris Dream Vacations will try to refund any funds for cancelled trips prior to 30 days of the trip. Costs for flights inside Egypt cannot be refunded once booked.

 

Not Included in Pricing

Unless specifically noted in your trip itinerary, the following is not included in your reservation.

• Portage at airports

• International airfare

• Excess baggage fees on flights within countries of destinations

• VISA, immunizations, etc.

• US passport application fees for passenger, required vaccinations

• Laundry, telephone, minibars during trip

• Alcohol, beverages and food outside the contracted menu as presented at a hotel or restaurant or on board your vessel

• Optional excursions

• Travel protection

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Intra-Trip Air

• Seat assignments are not guaranteed on intra-trip flights. Osiris Dream Vacations has no control over airline seat assignments.

• Frequent Flyer mileage accrual is at the discretion of the airline(s) and is not always guaranteed for airfare purchased.

 

Itineraries

• The Company (and/or the tour operator if applicable) will notify you via email when the final itinerary is available for departures advertised with “subject to itinerary modifications".

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Force Majeure

• To the extent permitted by applicable law, in the event of a Force Majeure Event (as defined below), The Company (and/or the tour operator if applicable) shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.

• Unless provided for in these Terms or under applicable law, The Company (and/or the tour operator if applicable) assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an Act of God or any other condition outside The Company’s responsibility, the tour operator’s control (Force Majeure Event), including without limitation:

  • Fire

  • Landslides

  • Volcanic eruption

  • Inclement weather

  • Environmental pollution or contamination

  • Earthquake

  • Low or high-water levels

  • Flood

  • Water or power shortages or failures

  • Tropical storms or hurricanes

  • Riots or civil commissions or disturbances or any other acts of similar nature

  • Sabotage

  • Strikes of labor disruptions

  • Arrests

  • Restraint of rulers or peoples

  • Expropriations

  • Acts of terrorism

  • War

  • Insurrection

  • Quarantine restrictions

  • Government health advisories or warnings or alerts of any kind of nature, including, but not limited to, warnings or regulations due to an epidemic/pandemic

  • Government seizures

  • Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization

  • Damages to its facilities or the travel supplier and its facilities

  • Or any other unforeseen circumstances or any other factors unforeseen by The Company, or the tour operator if applicable, that adversely affects or hampers its ability to fulfil any of its contractual conditions.

If The Company, or the tour operator if applicable, cancels or reschedules a trip departure due to a Force Majeure Event, the cancellation and refund terms in this agreement shall apply. Unless otherwise required by applicable law, The Company will not be responsible for paying any costs or expenses you may incur as a result of a delay or a cancellation due to a Force Majeure Event.

 

Special Needs & Participation Requirements

• The Americans with Disability Act is only applicable in the United States. Facilities and services for disabled individuals are limited outside its jurisdiction. Outside the United States, countries often do not have similar disability laws or regulations, and The Company is not liable for denial of services by air carriers, hotels, restaurants or other independent suppliers.

• This is a fast-paced tour with days full of activities. Guests will be expected to walk a total of 2 to 3 miles a day over varying terrain. This is not a trip for someone who requires one or more of the following accommodations: service animals, wheelchairs, or motorized scooters.

• No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group.

• The Company (or the tour operator if applicable) do not provide personal services or individual assistants to trip participants. Our staff and the Service Providers are not required or trained to assist with personal tasks. This includes eating, dressing, toileting, walking, getting on or off transportation, or other personal needs. If you need such assistance, we strongly recommend you reconsider this trip as it may not be the best fit for you.

 

Authority to Remove or Refuse Participants

• It is the sole discretion of The Company, the tour operator, the Ship’s Operator or Captain, The Company and/or the tour operator if applicable may refuse transport to you or may require you to leave the tour or disembark if it is reasonably believed that you

  • are dangerous to others or to yourself;

  • have engaged in, are engaged in, or are threatening to engage in behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other participants, suppliers (including Service Providers), the tour operator, The Company representatives, or crew members, including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene;

  • have failed or refused to follow or are failing or refusing to follow The Company’s or the tour operator’s rules and procedures or the instructions of The Company, the tour operator, its representatives, the captain, or the crew members.

• In the event you are removed, you may be left at any city, port or place the motorcoach stops at or the ship calls without any liability to The Company, the tour operator, or its representatives. The Company (on behalf of the tour operator if applicable) shall not be required to refund any portion of the amount paid by you if you are removed pursuant to this section.

• In the event you are removed, The Company or the tour operator will not be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by you. The Company and the tour operator if applicable shall be entitled to recover from you any costs or expenses incurred by The Company, its representatives, the tour operator, or the crew members in your removal or the exercise or enforcement of this clause.

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Information Required for Reservation & Travel

• As a condition of reservation, you must provide information requested by The Company and/or the tour operator if applicable along with your initial payment. The Company (on behalf of the tour operator if applicable) reserves the right to cancel your reservation and all services, and retain all related cancellation fees, if your information is incomplete or inaccurate. Your personal data secured for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of the United States of America. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.

• Information Required

  • Full name as per government issued ID with which you will travel

  • Address

  • Date of birth

  • Full passport details

  • Email address

  • Credit card information

  • Disabilities

  • Medical conditions requiring special attention

  • Dietary restrictions

  • Emergency contact (non-participant)

  • On tour contact information (your mobile phone or email address)

  • If any additional information is required, it will be requested from you with your reservation.

• By making a reservation via The Company you consent to The Company storing, using, and transferring on this data to other third parties (including third parties outside your home country) for the purposes as stated above.

 

Baggage: Size, Weight, Quantity & Restrictions

• Allowance & Porterage 

  • Hotel porterage (where available) for one bag per participant is included in the price. 

  • Porterage is not included at airports.

• Restrictions

  • Each guest is permitted one checked bag and one carry-on bag. 

  • Checked bag dimensions and weight: 30” x 21” x 11” maximum / 50lbs

  • Carry-on dimensions: 12”x11”x 6”

  • You are required to pay all overweight baggage fees directly to airline the Company is not responsible for these fees.

 

Damage & Liability

Except as provided by applicable law, The Company (and/or the tour operator if applicable) has no responsibility for loss or damage to any baggage or personal belongings throughout the trip. We recommend you purchase baggage insurance.

 

Dietary Requests

Outside the United States, special dietary or meal requests are subject to availability at the hotel or venue. There is no guarantee of availability and The Company or the tour operator if applicable has no liability for availability. 

When available, special requests are at the venue’s discretion. Any additional charge for the request is payable by you directly to the venue at the time of service.

 

Elevators

Most hotels have elevators. Many river cruise ships do not. If you require an elevator, inquire before making a reservation.

 

English

The American escort and tour guide speak English. Your tour guide also speaks Arabic. Many people in other countries do speak English, but do not expect it. 

 

Gratuities

Gratuities are included for wait staff at included meals. Porterage service at hotels, when included, covers one suitcase per person and includes the gratuity for porters. Gratuities for your tour guide, driver, and ship’s crew are included in the trip price. If service is given above and beyond, please consider and additional tip.

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Holidays, Special Events & Venue Closures

At times, venues are limited or not available due to local holidays, events or various seasons/reasons. The Company and/or the tour operator if applicable will indicate known closures in the itinerary or advisements, but not all closures are known in advance. The Company (or the tour operator if applicable) is not liable for venue availability. The Company (on behalf of the tour operator if applicable) will offer alternatives when possible.

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Insecticide

Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. For more information about aircraft disinfection requirements and a list of countries requiring disinfection of inbound flights, visit https://www.transportation.gov/airconsumer/spray

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Itinerary Timings

Itinerary timings are not guaranteed and are subject to change. No refunds are provided for changes to itinerary timings.

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Photographs & Pictures 

Photographs or pictures appearing in planners or on the website are solely intended as examples of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of publication and may not reflect the actual routing should the itinerary change.

 

Possession of Drugs

• Any carriage or possession of illegal drugs will result in immediate termination of your trip.

• You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over the counter drugs) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.

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Punctuality on Trip

The Company (and/or the tour operator if applicable) is not responsible for any losses, including missed sightseeing, meals, inclusions, optional excursions, or having to make alternate transportation or lodging arrangements, if you fail to meet the representatives at assigned timings and places/pick-up points while on trip. The Company (on behalf of the tour operator if applicable) will not refund nor cover any cost or expenses incurred or compensate for any missed inclusions or optional excursions claimed, due to your inability to maintain punctuality.

 

Smoking

Smoking is not allowed on transportation that is exclusively provided via The Company. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or any other smoking or vaping device. You are responsible to abide by and adhere to Service Provider’s terms & conditions, including as they relate to smoking. This includes, but is not limited to, smoking only in designated sections of vessels, hotels or restaurants.

 

Smoking and Hotel Rooms

The Company (or the tour operator) assists in contracting non-smoking rooms. Hotels may enforce a 100% non-smoking policy. If you need a smoking room, you can submit a request, but The Company and the tour operator if applicable cannot guarantee availability. If you smoke in a non-smoking room, you will be responsible for all costs and fines imposed by the hotel. We reserve the right to invoice you for any fines after your trip.  

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Wi-Fi on Transportation Provided via The Company

Wi-Fi, when available on transportation provided via The Company, is supplied by an independent third party with separate Terms & Conditions, Privacy Policies and Data Usage agreements.

The Company is not liable for the speed, reliability, or security of Wi-Fi available on transportation provided via The Company. Connectivity is not guaranteed.

 

Safety & Medical Care

• Certain risks and dangers may arise beyond our control, including but not limited to:

  • the hazards of traveling in undeveloped areas;

  • travel by boat, train, automobile, aircraft, or other means of transportation;

  • forces of nature;

  • political unrest;

  • acts of lawlessness or terrorism; and/or

  • accident or illness in remote regions without means of rapid evacuation or availability of medical facilities.

• The Company (or the tour operator if applicable) will have no liability to you regarding the provision of medical care or the adequacy of any care that may be rendered. While The Company (or the tour operator if applicable) will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a trip and/or optional excursions, you agree that you will indemnify and hold harmless The Company (or the tour operator if applicable) regarding the provision of medical care or the adequacy of any care rendered.

• The Company is not responsible for such risks and dangers that may arise beyond its control. Payment of your trip indicates you accept these risks and dangers and agree to hold The Company and the tour operator if applicable harmless for them.

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Government Travel Sites

• The U.S. State Department periodically issues and updates travel warnings and travel alerts for U.S. citizens traveling domestically and abroad. It is your responsibility to review the current information on travel and security when making plans to travel with The Company (or the tour operator if applicable). You are responsible for evaluation of the travel information and your acceptance of risk of travel prior to making a reservation. Visit http://travel.state.gov for travel information. By making a reservation via The Company, you acknowledge you are aware of the travel information advised by the government of your citizenship.

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Illness

• The Company requires that all guests follow local health and safety protocols when necessitated by local health guidance and/or our supplier partners. While on tour, we encourage all guests to monitor their own well-being and take precautions and preventative measures recommended on trip. Should a guest feel ill for any reason, they will be encouraged to isolate and/or wear a mask. Guests agree to support the well-being of all fellow travelers and our own staff by taking personal accountability for their own health.

• The Company, the tour operator, the Ship’s Operator or Captain reserve the right to remove or quarantine you if you show signs of illness or pose a threat to the safety and health of other participants. Removal or quarantine for any health, safety, or behavior-related assessment is at the sole discretion of The Company, the tour operator, the Ship’s Operator or Captain. Any costs incurred for medical assessments, diagnosis, and/or any other medically related charges are your responsibility to pay and are due at time of services.

• You will be allowed to rejoin the trip with confirmed medical certification from a licensed health practitioner indicating fitness to travel without causing harm or posing a safety or health risk to other guests.

 

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Medical Personnel

• No medical personnel travels with your group or is present on board the vessels. The Company and the tour operator if applicable cannot guarantee the availability of medical facilities or the quality of the care or services. Any medical attention you require while traveling with The Company and/or the tour operator must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense.

 

Motorcoach Safety

• You are responsible for wearing your seatbelt when provided. The Company, the tour operator and Service Providers are not liable for any injury, loss, damages, fines, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach was equipped with them.

• You are responsible for following the safety instructions provided to you. 

 

Personal Photo, Video Rules & Regulations

• We understand you may be interested in documenting and sharing your vacation experience via photo or video content. Please understand that every guest experience is important. Your photo and video activity must be done with care, sensitivity, and consideration of fellow guests. Filming and photography can be regarded as intrusive. You will be requested to limit activity if guests complain. If you do not comply, you may be asked to leave your trip subject to the Authority to Remove or Refuse Participants clause above. 

• Should you choose to share photos and videos online, on a social media platform or alike, such photos and videos must not include fellow guests unless you have received the express, written permission of those guests to post photos and/or videos of their likeness.  Additionally, be careful and selective about content or photos you post and share, and do not disclose sensitive or confidential content. The Company will not be responsible, or liable to you or any third party, for the content or accuracy of any content posted by you or any other guest, or for the security of such content. Sharing content is done at your own risk.

• Occasionally, we will use photographs and / or video taken on tour by professional photographers/videographers, industry professionals or fellow guests, for promotional use.  If you prefer that your image not be used in any marketing activities, please notify your Tour or Cruise Director at the start of your Trip.

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Weapons

Weapons are not permitted. This includes firearms, knives, mace, brass knuckles, and weapons of any other type.

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Hotels & Cabins

• Air-conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The Company (or the tour operator if applicable) has no control over air-conditioning at hotels.

• Check-in times vary worldwide and are solely at the discretion of the hotel. At your discretion, you may inquire about early check-in when you arrive and pay the hotel directly for this service.

• Cruise staterooms are assigned upon embarkation. 

• Hotels are not guaranteed. The hotels and accommodations listed online and in communications are provisional and subject to change and may be substituted with properties of similar standard. Hotels are confirmed approximately 30 days prior to departure and can be found in your travel documents, but are not guaranteed until check-in. The Company (or the tour operator if applicable) reserves the right to substitute hotels at any time with a hotel of similar standards and substitution is at our discretion. No refunds are provided for hotel changes. Should you wish to cancel your reservation because of a hotel change, full cancellation fees apply.

• Hotel rewards/points cannot be earned or redeemed with hotels contracted by The Company and/or the tour operator if applicable.

 

Accommodation Compliance & Responsibilities

When staying in accommodations provided either by The Company or the tour operator, you have specific obligations and responsibilities to uphold. By agreeing to these Terms, you agree to the following:

• You agree not to invite any individuals into the hotel or ship, whether in common areas or your room/cabin, whose behavior might disrupt the property or disturb other guests. 
• You agree not to bring any outside food or beverages into the hotel or ship, including common areas and your room/cabin, unless explicitly permitted in advance. 
• You agree not to interfere with the operations of the hotel or ship, including its staff. 
• You agree to comply with all safety regulations within the hotel or ship, including those set by staff and emergency personnel. 
• Upon check-in, you agree to provide a valid credit card, which will be authorized for payment of any incidentals you utilize during your stay. This includes, but is not limited to, room service, bar or restaurant services (outside those provided within the itinerary), movies, mini-bar, or porterage services.

 

Compensation for Damages

Failure to adhere to hotel or ship policies and regulations may result in being asked to leave the premises without compensation or refund. Additionally, you are liable for any damage caused by you or anyone you invite onto the property, and you are responsible for covering all costs arising from such damage and/or failure to comply with the above policies.

 

Room Configuration

The Company (or the tour operator if applicable) contracts standard, twin-bedded rooms (two separate beds per room). Double-bedded rooms (one bed per room) are not guaranteed but may be indicated as a preference during the reservation. Assignment of rooms is at the hotel’s discretion and not controlled by The Company (or the tour operator if applicable).

 

Singles

Single supplements ensure your own room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located.

Transportation

• Alcohol consumption is not permitted on any motorcoaches.

• If included rail or air services are unavailable, alternate services are provided at the expense of The Company (or the tour operator if applicable).

 

Transfers

• Transfers are provided by independent third-party transportation companies. 

• The Company (and/or the tour operator if applicable) is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable. 

• Transfers are not included in North America.

 

River Cruising

• For trips that include cruises, you are subject to the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available upon request. 

• Cruise Itinerary Changes & Cancellations – Exclusion of Liability The Company, the tour operator, the Ship’s Operator or captain reserve the right to operate part of or all an itinerary by substitute vessel, motorcoach or hotel accommodation in the event of water level problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements, or any circumstances beyond the reasonable control of The Company (or the tour operator if applicable).

• The Company (or the tour operator if applicable) reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary.

• Docking positions at each port are assigned by local authorities. River cruise companies have no control over where they can dock. This can sometimes result in double-docking when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. The Company (or the tour operator if applicable) will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of The Company (or the tour operator if applicable) for reasons of such assignment.

• River, Canal, Lock & Dock Maintenance - River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators and can cause The Company (or the tour operator if applicable) to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motorcoach or hotel accommodation with little to no advance notice. These events are beyond our control, and The Company (and/or the tour operator if applicable) will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.

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Trip Documents

• It is your responsibility to obtain and have in your possession proper and valid documentation required for entry and departure for each country you travel. You are solely responsible for the cost incurred during travel for missing, incomplete or defective documentation. The Company (and/or the tour operator if applicable) is not liable for any loss or expense incurred due to loss, damage, or errant entry, exit or travel documentation.

 

Passports

• You must have a passport to travel internationally. Passports must be valid for at least six (6) months beyond the conclusion of your trip. The Company (or the tour operator if applicable) requires your passport details prior to final documentation for all international travel.

 

 

Waivers General

• During the course of your cruise, tour, or excursion, you may encounter the opportunity to participate in additional, optional activities that are provided by independent third-party suppliers. The suppliers of those optional services may render those services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is understood that any assumptions of liability, waivers, or releases that are part of the suppliers’ terms and conditions or that are required by those independent suppliers will also inure to the benefit of The Company (and/or the tour operator if applicable).

 

Service Inquiries After Your Trip

• If you wish to inquire about any services, ensure all correspondence is received by Deanne Panighetti at osirisdreamvacations@gmail.com.

 

Claims or Complaints

• Any complaint or claim involving your trip or the services offered by The Company or involving the negligence of any tour operator, supplier of travel packages, suppliers of services (including Service Providers), sub- contractors, or agents in relation to any service provided to you must be made to Deanne Panighetti or Ehab Yousif while on the trip.

• Written notification to The Company may be submitted to the email address above and must be received within 30 days of the trip's completion, except where such limitations are prohibited by law.

 

Responsibility

The Company

• Osiris Dream Vacations at 5650 Bentgrass Drive, Unit 103, Sarasota, FL is an independent company (“The Company”) licensed to market and distribute travel products either made on their own or packaged by the tour operators. Trip services, including, but not limited to, transportation, sightseeing and accommodations are provided by third-party suppliers.

Company Representation

• No person, other than an authorized representative of The Company by a document in writing, is authorized to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition set forth in the preceding provisions.

• The provision of these Terms may not be waived or varied except in writing, signed by the party or parties to be bound.

International Conventions & Treaties

• The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants). To the extent permitted by any relevant local law, where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, The Company’s maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.

Liability

• The trip participant agrees that, to the maximum extent allowed by applicable law, neither The Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier (including any Service Provider) providing services, any insurer or insurance administrator under the Travel Protection plan, or any other person.

Recreational Service Exclusions

• To the maximum extent allowed by applicable law, The Company expressly excludes all liability for: (a) death; (b) a physical or mental injury of an individual (including the aggravation, acceleration or recurrence of such an injury of the individual); (c) the contraction, aggravation or acceleration of a disease of an individual; or (d) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behavior, course of conduct or state of affairs in relation to an individual that (i) is or may be harmful or disadvantageous to the individual or community, or (ii) may result in harm or disadvantage to the individual or community.

• Where liability cannot be excluded, The Company limits its liability to the maximum extent permitted by law.

Service Providers

• Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motorcoaches, hotels, excursions, and restaurants) providing services (Service Providers) are independent third-party contractors and are not agents, employees, servants, or joint venturers of The Company or its affiliates.

• From time-to-time, and for the purpose of identifying those Service Providers as the provider of a component or part of a cruise, package or tour, some or all those entities may utilize the name “Osiris Dream Vacations” on promotional media, signage, or attire. Although you may see The Company name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Service Providers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by The Company of services that are provided by the Service Providers, or of the employees, servants, or agents of the Service Providers.

• All certificates and other Trip Documents for services issued by The Company are subject to the Terms & Conditions specified by any of our Service Providers, which are available upon request, and to the laws of the countries in which the services are supplied.

Service Responsibilities

• After departure, if the Services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of The Company (or the tour operator if applicable), depending on the circumstances, The Company (or the tour operator if applicable) will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of trip participants, and any resulting savings will be refunded by The Company (on behalf of the tour operator if applicable) to trip participants.

Disputes

• Any dispute between the trip participant and The Company, directly or indirectly relating to the Terms and/or to the trip undertaken, shall be first submitted to mediation in Denver, Colorado, before a mediator mutually agreed to by the parties. In the case of travel packages distributed by The Company as the intermediary for the tour operator, disputes regarding the trip itself will be referred to the tour operator.

• Any action arising out of or related to these Terms and Conditions or the travel reserved or undertaken hereunder, shall be brought only in the courts of the State of Florida. All trip participants agree that Florida shall be the sole and exclusive venue for any such action and hereby consent to the jurisdiction of the Florida courts for such action.

• Any claim against The Company must be brought within 2 months after the date of the completion of the trip and not later. The parties hereby agree and specify that claims may be brought only in the state or federal courts of Florida, and the parties specifically consent to jurisdiction and venue in Florida. Neither the parties nor any affiliate of the Company shall in any case be liable for damages other than compensatory damages, and the parties hereby waive any right to claim punitive or exemplary damages. The parties further agree that claims may be brought by parties only in their individual capacities and not as plaintiffs or class members in any class action, proposed or purported class action, or other representative action, regardless of the type of proceeding. The parties expressly agree to waive and forego any and all rights to bring any such class actions, purported or proposed class actions, or representative actions.

• Florida law governs this contract and all proceedings arising out of or related to this agreement.​